Terms of Service

These Terms of Service govern your use of this website and the shopping-assistance service provided by Mart Shopping Help. By using the website or agreeing to receive paid assistance, you accept these terms.

1. Who we are

Mart Shopping Help is independent and is not affiliated with or endorsed by Walmart or any other retailer. We are not a retailer, marketplace, manufacturer, or official customer-support provider for any of them.

2. The service

We provide general shopping guidance by phone, such as help researching products, comparing options, and planning purchases. The specific scope of help and its price are explained to you before you agree to proceed.

3. What the service does not include

• Accessing, managing, or recovering any retailer or third-party account.
• Placing, changing, cancelling, or tracking orders.
• Processing returns, exchanges, refunds, or payments on behalf of any retailer.
• Purchasing products on your behalf.
• Professional advice of any kind, including medical, legal, financial, electrical, or safety advice.

4. Your decisions

All purchase decisions are yours. You are responsible for confirming product details, prices, availability, compatibility, warranties, and seller policies directly with the seller before you buy.

5. No guarantees about third parties

Product information, prices, and availability are controlled by sellers and manufacturers and may change at any time. We do not guarantee the accuracy of third-party information or the performance, safety, or suitability of any product.

6. Fees and payment

Personalized shopping assistance is a paid service. Ask about the scope and applicable price before agreeing to proceed. Payment terms are explained before you agree to receive paid assistance. See our Pricing page and Refund & Cancellation Policy.

7. Acceptable use

Please do not share account passwords, verification codes, or full payment-card details for third-party accounts with us. We may end a call that is abusive or that requests help outside the scope of our service.

8. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us for the assistance giving rise to the claim. We are not liable for indirect or consequential losses, or for products you purchase from third parties.

9. Trademarks

Retailer names, brand names, and product names mentioned on this website belong to their respective owners and are used for identification only. Their use does not imply affiliation or endorsement.

10. Changes and contact

We may update these terms from time to time; the version posted here applies. Questions? Call +1 (888) 620-2103.