Pricing & service fees
A paid service, explained up front.
Personalized shopping assistance is a paid service. Ask about the scope and applicable price before agreeing to proceed.
Independent paid service · No retailer affiliation
How our fees work
Fees depend on the kind of help you need. When you call, an assistant listens to your request and quotes the applicable price before any paid assistance begins.
The fee covers the guidance we provide. It does not include the cost of any product you decide to buy — you pay sellers directly, on your own, for anything you purchase.
How and when payment is collected is explained on the call before you agree. Refunds and cancellations are covered in our Refund & Cancellation Policy.
- Price before commitmentWe tell you the applicable price for your request before you agree to proceed.
- Scope in plain languageWe explain what the agreed help includes — and what it doesn't — so there are no surprises.
- Your choice to continueAsk as many questions about scope and price as you like first. You decide whether to go ahead.
- No invented dealsWe don't advertise fake discounts, countdown offers, or “free” help that turns out not to be.
Questions worth asking before you agree
- “What exactly will the help include?”
- “What is the total price for my request?”
- “How and when will I be asked to pay?”
- “What happens if I want to stop partway through?”
Let's make your next shopping decision easier.
Talk to a real person about what you need.
Personalized shopping assistance is a paid service. Ask about the scope and applicable price before agreeing to proceed. Mart Shopping Help is independent and is not affiliated with or endorsed by Walmart or any other retailer.